Information Technology�s (IT) mission is to operate and maintain the district�s IT infrastructure, including the network and network services; enterprise administrative software applications; and provide a broad range of process improvement, reporting and media support for faculty, staff and students.
Information Technology Department has the administrative unit outcomes shown below. The District IT team has the planning processes, data resources and collaborative mechanisms to effectively: 1. Operate and maintain the district�s Local Area Network and Internet connectivity at a 99.7% up time including downtime for maintenance. 2. Provide key network and telecommunication services, including: IT security, technical infrastructure, telecommunications, network and application data storage, and network design. 3. Design, operate, and maintain the instructional computer labs and smart classroom equipment. 4. Provide audiovisual media support for faculty, staff, and administration including multimedia production, captioning coordination, and storage and streaming of instructional media. 5. Provide programming, system administration, and operations support for the district�s Student Information System and other enterprise applications at 99.5% up time. 6. Provide interface and technology support for enterprise software applications that may located off campus but interfacing to campus systems. 7. Manage all of the district�s federal and state mandatory data submissions, including state Management Information Systems (MIS) reporting, federal Satisfactory Academic Progress (SAP) financial aid reporting, and all other reports required to help people do their jobs. 8. Work closely with management, staff and faculty to improve district operational efficiency through coordinated workflow and process improvements and associated customized system reports. 9. Provide highly responsive user support services for faculty, staff, and students. Assessment method, assessment cycle, and analysis of results are similar for all 9 outcomes. - Assessment Mechanisms: Committee Operations � Technology Council, Technology Master Planning, Outcomes Assessment, Participatory Governance, and Student Success. Annual Surveys (Faculty and Staff and Students), Unit Plan Report - Assessment Cycle: Ongoing for the operations of the committees, annual for the surveys, event-driven for the timelines and annual for the Unit Planning Report. - Analysis of Results. Over the past year the committees have provided feedback that resulted in changes to processes and priorities. The annual surveys have been conducted and results used for improvement. The Unit Plan Report resulted in changes to the department unit plan.
Hardware lease contract increase
Network software maintenance contract increase
Software maintenance for computer labs
Smart classroom equipment repair
Computer lab upgrades (ORC, Art, LRC, BUS)
Replace 55 Aruba access points
Implement iOS and tvOS management systems - security
Emergency Notification System and license increase
Could not take this project on since the IS team was focused on Colleague Conversion, and then COVID hit in February. Re-requesting funds in this Unit Plan.
Strategy 1. IT continues to develop and deliver mission-critical reports for the District.
Strategy 2. IT continues deployment of strategic programs developed and made available by CCC Tech for the improvement of student success.
Strategy 3. IT continues to improve the methodology and timeliness of IT communication to customers, including development and implementation of an IT Incident Communication Plan.
Strategy 4. IT continues to implementation of the Technology Master Plan with the input and support of District constituencies.
Strategy 5. IT continues to develop procedures to improve the leadership and management of IT processes.
Strategy 6. IT continues Life-Cycle management and Standardization plans for all IT equipment in the District.
Strategy 7. IT continues transition to a customer centric based IT management and support framework.
Strategy 8. IT continues to design, equip and support technology based learning spaces that foster collaboration, student engagement and success.
Strategy 1 - Mission-Critical Reports
Continue to develop and deliver mission-critical reports for the District.
This strategy directly supports IT outcomes 5 & 7.
As an institution, we are striving to analyze data to improve student assessment and success efforts. Combined, all areas will place an increased and sustained demand on ITs ability to develop and deliver mission-critical reports for the District. IT will respond to this demand through training and development of IS staff in the creation and maintenance of timely reports.
Strategy 2 - CCC Tech strategic programs
Continue deployment of strategic programs developed and made available by CCC Tech for the improvement of student success.
This strategy directly supports IT outcomes 5 & 6.
We will continue working with District and CCC staff to deploy online transcript requests, Educational Planning, and Open CCC Apply, including an enhanced online International Student Application service and Supplementary Questions.
Strategy 3 - IT Communication
Improve the methodology and timeliness of IT communication to customers, including development and implementation of an IT Incident Communication Plan.
This strategy directly supports IT outcomes 8 & 9.
By improving communication to students, faculty and staff the IT Team will be able to enhance the use, effectiveness, and efficiency of technology to accomplish the Strategic Goals of the district.
Implementation of an incident communication plan will allow customers to be aware of current IT related service issues, and how issues might impact their productivity.
Strategy 4 - Technology Master Plan
Continue implementation of the Technology Master Plan with the input and support of District constituencies.
This strategy directly supports IT outcomes 8 & 9.
This strategy directly supports PROD Outcome 1. Additionally, this plan helps to provide the college with the alignment of effort needed to be an effective institution.
Strategy 5 - Develop IT Procedures
Continue to develop procedures to improve the leadership and management of IT processes.
This strategy directly supports IT outcome 8.
Developing and implementing effective IT procedures will help to improve the effectiveness, efficiency and customer satisfaction with IT processes and service delivery across the District.
Strategy 6 - Life-Cycle Management
Continue Life-Cycle management and Standardization plans for all IT equipment in the District.
This strategy directly supports IT outcomes 1, 2 & 8.
By evaluating Total Cost of Ownership and developing a plan that will refresh technology equipment at the end of its effective useful life the District can and improve the quality of technology, reduce overall costs and maintenance, standardize hardware and software and enable better collaboration within the District.
Strategy 7 - Customer Centric IT Management
Continue transition to a customer centric based IT management and support framework.
This strategy directly supports IT outcome 9.
As technology support is changing from an equipment repair based structure to a customer centered information sharing system we need to transition how we provide support and service to our customers. Transitioning to current IT strategies and frameworks will facilitate improved productivity security, functionality, and supportability for the district.
Recommended strategies:
Strategy 8 - Technology Based Learning Spaces
Design, equip and support technology based learning spaces that foster collaboration, student engagement and success.
This strategy directly supports IT outcome 3.
Emerging mobile technologies and collaborative instructional environments require the continued investment in emerging classroom and computer lab technologies. Classroom and computing lab facilities should provide access to the high quality technology and the support needed for faculty to utilize technology to engage students and enhance teaching and learning. Promoting a culture of innovation and collaboration to facilitate creative uses of technology, maximize the use of shared resources, and improve efficiencies in the use of information and instructional technologies is a recognized strategic direction for the campus.
Recommended Strategies:
· Establish an R&D Testing environment for Smart Classroom Technologies testing
· Establish an annual Smart Classroom Technologies refresh budget and plan
· Establish annual Computing Labs refresh according to a 5 year refresh cycle
Develop partnership with the TMI team in the implementation of new technologies
Strategy 9 - Fiscally responsible IT Procurement
Work with vendors to procure software, hardware, and services at optimal pricing for the district.
Saving money for district computing needs (software, insfrastructure, services, etc.).
Strategy 10 - Improved System and Data Security
Implement technologies to improve the IT Security posture of the campus.
Cyber Security is an ongoing IT focus, and the campus needs to implelement solutions to strengthen our security posture.
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Student Technology Fee funds
| Original Priority | Program, Unit, Area | Resource Type | Account Number | Object Code | One Time Augment | Ongoing Augment |
| Description | Supporting Rationale | Potential Alternative Funding Sources | Prioritization Criteria | |||
| 1 | IT - IS - Personnel | Personnel | $120,000.00 | $120,000.00 | ||
| Director of Applications and Infrastructure | This position is required to continue to meet the MIS reporting requirements for the Campus and also to allow for managerial symmetry for the IT organization. This will allow for more strategic research, service implementation, security, and reporting for the campus as a whole. |
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| 2 | IT - IS - Lease | Operating Expenses | 11-000-310-678030 | 55614 | $0.00 | $10,000.00 |
| Software & Hardware lease contract increase | In order to maintain the computing systems that support the college we must continue to augment funds for the increase in the lease. This lease covers primary server infrastructure. |
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| 3 | IT - Network | Operating Expenses | 11-000-370-1-678041 | 55630 | $0.00 | $29,033.00 |
| Network Software maintenance contract increases | In order to maintain the computing systems that support the college we must continue to update the maintenance as the fees increase. This includes our backup software, our spam solution, firewall software, etc. |
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| 4 | IT - DNS - Software | Operating Expenses | 11-000-330-678040 | 55630 | $52,500.00 | $52,500.00 |
| Software maintenance for academic computer labs. | In order to maintain and provide secure, responsive lab computing systems for our students, we are requesting annual augmentation using tech fee dollars to support the labs from a software and licensing perspective. We have moved more than 600+ lab computers to Citrix thin clients, and have added 400+ mobile lab computers during the past several years, which has increased our lab software licensing costs significantly. Without this licensing, we cannot run our thin client labs, we cannot efficiently update and support our mobile or full computers, making them more susceptible to viruses, malware, and ransomware; and we will not be able to centrally manage our mobile and Macintosh labs. |
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| 5 | IT - DNS - Computer Labs | Equipment | 11-000-330-1-678040 | 56411 | $275,000.00 | $0.00 |
| Computer Lab Upgrades 240 stations) for: LIB 204, CHC 231, TE 122, SAS 118, LRC 116, SAS 237 | These are the labs scheduled for periodic life cycle refresh (5 yrs) in the academic year. These computers were last refreshed in 2015. They will be upgraded in Summer of 2021. LIB 204, CHC 231, TE 122, SAS 118, LRC 116, SAS 237 |
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| 6 | IT - NOC- Wireless Network | Operating Expenses | 11-099-330-1-678040 | 55630 | $55,000.00 | $0.00 |
| Replace 55 Aruba Access Point�s covering the student device network in order to better accommodate devices designed for high data flow and noisy environments. | The newer access points provide the gigabit data speeds and superb user experience for mobile devices, Internet of Things (IoT) devices, and applications in dense office environments as well as increased security of district network data. These 802.11AC Wave 2 access points deliver multi-user MIMO (MU-MIMO) aware ClientMatch to boost network efficiency and support the growing device density demands on our network. |
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| 7 | IT - Computer Labs | Equipment | 11-099-330-1-678040 | 55630 | $15,000.00 | $0.00 |
| Student Lab Print System Upgrades | Additional upgrades for the student print system to allow improved functionality: Additional web printing client licensing to allow expanded functionality, added print release hardware, card cash machine updates. Dedicated funding has not been recovered from the program yet--we still need to work with the Business Office and areas to set up all the accounting for this program. Risk if we Wait: full utilization of the system will take longer to realized, and there could be some costs to the departments. Benefits: Additional funding to get the print system more fully functioning now will ease the pressure on determining the cost recovery, and will not deplete these fund right from the start. The departments will benefit by being able to obtain recovered funds for their supplies. |
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| 8 | IT - Smart Classrooms | Operating Expenses | 11-000-340-1-659000 | 54500 | $0.00 | $17,500.00 |
| Smart Classrooms Equipment Repair | This is an estimated repair cost for smart classroom equipment on an annual basis. We cannot predict what classroom technology equipment will fail and require repair each year. We estimate based upon the age of our equipment and worst-case scenario based upon typical repair expense. This is NOT the same as life cycle replacement costs for aging smart classroom equipment, which is now being funded via bond dollars. |
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| 9 | IT-Security | Personnel | $100,000.00 | $100,000.00 | ||
| Hire an IT Security Analyst | Our campus faces critical challenges related to IT security such as data classification standards, security training, developing and implementing an incident response plan, monitoring and mitigating breach vectors, etc. We are non-compliant with several security acts, including Gramm Leach Bliley (GLBA). We are required as of our last fiscal audit to become compliant with GLBA, which will require ongoing resources to maintain compliance. If we do not become compliant with GLBA, the campus will not be able to offer financial aid to students. |
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| 10 | IT-Web-Compliance | Operating Expenses | $45,000.00 | $21,500.00 | ||
| Accessibility services to get us compliant with web and captioning. | Our website contains more than 100,000 unaccessible PDF pages, rendering us non-compliant with ADA requirements, leaving the campus open to lawsuit. We require funds to hire a vendor to get the past 5 years of PDFs (41,000 pages) available on our website accessible. This vendor will ensure that future content will be accessible prior to uploading to our website. Ongoing cost is estimated. |
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| 11 | IT - System Analyst | Personnel | $80,000.00 | $80,000.00 | ||
| System Analyst Support and Secure campus system | IT requires more resources to support the enterprise applications infrastructure needed for the campus to operate securely and efficiently. We currently have more infrastructure than we can securely support with existing staff numbers, and re-assigned personnel. |
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| 12 | IT - IS - Self Service Implementation | Operating Expenses | $60,000.00 | $60,000.00 | ||
| Consulting funds to assist in the rollout of Self Service | The campus will be implementing Colleague's Self Service suite of applications. The first goal is the replacement of MyBC Webadvisor. Timing to move to Self Service to replace web functionality is highest priority since we are currently running on very old software and hardware that could die at anytime. The IS team requires assistance in the planning and implementation for Self-Service, and, if we are going to implement modules to assist the campus in operations sooner rather than later, we will need ongoing consultation funding. |
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| 13 | IT - IS - Software | Operating Expenses | 11-099-310-1-678030- | 55630 | $40,000.00 | $4,000.00 |
| Emergency Notification System | Repeat Request--Did not get to this project due to Colleague Migration Our current system, Regroup, is not meeting our needs. The company has also increased its licensing costs. Additional funding is needed to implement a new system as required, or increase funding for the augmented costs for Regroup. |
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| 14 | IT-NOC | Equipment | 11-099-370-1-678041-56411 | 56411 | $25,000.00 | $0.00 |
| Chico server site for Disaster Replication of Core Services | Procure server hardware, network infrastructure, cabling units to replicate key business systems like Colleague and Active Directory (Microsoft services), replicating core campus services and minimizing downtime during a disaster. |
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| 15 | IT-WEB | Operating Expenses | $7,500.00 | $0.00 | ||
| Campus Web Migration to New Template for Accessibility | The campus web has more than 2500 pages, of which 2000 still need migrating to our new template structure which will help to get us closer to compliance from an accessibility standpoint. The time to migrate these pages with a single webmaster will take more than a year. Hiring this company will get our web site updated and accessible much faster. |
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| 16 | IT - Desktop- Security | Operating Expenses | 11-099-330-1-678040 | 55630 | $10,000.00 | $2,500.00 |
| Implement 2 Factor Authentication | Improve the campus security posture by implementing two-factor authentication. By using a second-source of validating end users (such as a phone or token), our campus applications and data (such as Financials, Ferpa, Hippa) will be more secure by verifying the identity of a user before access is granted. This aids to prevent a potential security incident. |
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| 17 | IT DNS | Equipment | 11-099-330-1-678040 | 56612 | $40,000.00 | $0.00 |
| 2 Work Vans | The current work truck and 4Runner that are used by DNS and NOC have no airbags, and has a high deck and small cargo space. These trucks are not conducive to loading and transporting computing equipment, which is sometimes heavy. The age and condition of our vehicles poses a risk to our employees, and given the limited capacity, we lose efficiencies by having to carry multiple loads of equipment. |
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| 18 | IT-DNS | Operating Expenses | 11-099-330-1-678040 | 55200 | $15,000.00 | $0.00 |
| Professional Development--Technical Computing Specialists | Allocating $2500 per technician to facilitate the successful transition from location/area support to a best practice of priority based campus-wide support. Improved shared technical knowledge will allow the team to be more efficient at supporting individual requests as well as larger scale projects. Currently, technical knowledge is specialized and contained within silos, creating support inefficiencies and inequity across campus. Technician training is required depending on current technical skills: Macintosh imaging and support; thin client technology support; general labs support; Windows 10 imaging and support; System Center and related technologies training; Office 365 Technologies (OneDrive, SharepPoint, TeamSites, etc.) and the support of their strategic implementation; accessible technologies support; IT Service Management standards; etc. Training will be in the form of webinars, online courses, on-site courses, and free training from vendors/Lynda.com/etc. |
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| 19 | IT - Smart Classroom | Equipment | 11-099-340-1-659000 | 56410 | $30,000.00 | $0.00 |
| Create 2 Streaming Classrooms in the LRC | Implement new technology to facilitate distance learning. The need for lecture and presentation capture is on the rise. The campus dos not have capture and streaming technologies readily available in classrooms as yet. The LRC classroom technologies and wiring infrastructure has been designed to accommodate streaming and lecture capture technologies when the campus is ready. If instruction can determine rooms that will be feasible for this use, IT can upgrade two rooms to be lecture capture and streaming ready for $15,000 per room. Costing is based upon vendor quotes. Faculty training and support resources will need to be determined for this technology to be utilized successfully. The cost for captioning services are not included in the cost. |
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| 20 | DNS | Operating Expenses | 11-099-300-1-678002 | 55630 | $14,000.00 | $3,000.00 |
| Forensic Recovery of Evidence Device (FRED) Computer | Forensics Recovery of Evidence Device (FRED) systems are optimized for security analysis of infected machines and devices. They can also be used as a robust data recovery tool to help recover critical institutional data from otherwise dead or damaged drives. FRED systems are optimized for stationary forensic acquisition and analysis. FRED acquires data directly from IDE, SATA, SAS, PCIe hard drives, USB and FireWire mass storage devices, Macs in Target Disk Mode, memory cards, and other digital storage devices. FRED systems can also acquire data from a wide assortment of compact flash drives, micro drives, xD and SD media -- even from CD and DVD. Forensic and retrieved images can be saved to CD, DVD, RAID, hard drives, or network storage. |
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| 21 | User Support Services | Operating Expenses | 11-099-300-1-678002 | 55630 | $35,000.00 | $3,500.00 |
| ACD Phone Reporting Module | Butte has an ACD (Automated Call Distributor) used by User Support Services, the Call Center, and Financial Aid. When properly matched to our area processes, our ACD can help manage costs, improve service to students, and increase efficiencies. In order to take full advantage of the ACD, the ability to program functionality and metrics must be readily available. Currently there is no ability to intelligently program our system or gather any kind of use metrics for reporting. This software will improve the campus' ability to provide efficient support services to students. |
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