Information Technology’s (IT) mission is to operate and maintain the district’s IT infrastructure, including the network and network services; enterprise administrative software applications; and provide a broad range of process improvement, reporting and media support for faculty and staff.
Information Technology Department has the administrative unit outcomes shown below.
The District IT team has the planning processes, data resources and collaborative mechanisms to effectively:
1. Operate and maintain the district’s Local Area Network and Internet connectivity at a 99.7% up time including downtime for maintenance.
2. Provide key network and telecommunication services, including: IT security, technical infrastructure, telecommunications, network and application data storage, and network design.
3. Design, operate, and maintain the instructional computer labs and smart classroom equipment.
4. Provide audiovisual media support for faculty, staff, and administration including multimedia production, captioning coordination, and storage and streaming of instructional media.
5. Provide programming, system administration, and operations support for the district’s Student Information System and other enterprise applications at 99.5% up time.
6. Provide interface and technology support for enterprise software applications that may located off campus but interfacing to campus systems.
7. Manage all of the district’s federal and state mandatory data submissions, including state Management Information Systems (MIS) reporting, federal Satisfactory Academic Progress (SAP) financial aid reporting, and all other reports required to help people do their jobs.
8. Work closely with management, staff and faculty to improve district operational efficiency through coordinated workflow and process improvements and associated customized system reports.
9. Provide highly responsive user support services for faculty, staff, and students.
Assessment method, assessment cycle, and analysis of results are similar for all 9 outcomes.
- Assessment Mechanisms: Committee Operations – Technology Council, Technology Master Planning, Outcomes Assessment, Participatory Governance, and Student Success. Annual Surveys (Faculty and Staff and Students), Unit Plan Report
- Assessment Cycle: Ongoing for the operations of the committees, annual for the surveys, event-driven for the timelines and annual for the Unit Planning Report.
- Analysis of Results. Over the past year the committees have provided feedback that resulted in changes to processes and priorities. The annual surveys have been conducted and results used for improvement. The Unit Plan Report resulted in changes to the department unit plan.
Network servers
These funds were used to replace servers that were six years old, past their recommended life cycle and no longer supported. Having critical path servers such as these on warranty ensures that should there be a downtime issue we would receive prompt service for repair or replacement.
DFS secure document file storage
Provided up to date backup of production Servers and Data for the District. This enabled us to ensure that we have current backup files in the event of a Ransomeware or other breach.
Smart classroom repair (Technology Fee)
This was used for repair costs for smart classroom equipment for the year. With the cost of projector bulbs and other items over $600 each we used all of these funds and more. This does NOT include life cycle replacement costs for aging smart classroom equipment (separate line item).
Student lab print system replacement (Technology Fee)
These funds were used to replace the antiquated Butte College student lab printing service. It is now centrally managed and no longer an issues for students and departments.
Assistive technology software updates (Technology Fee)
These updates helped to bring the clooege into 508 compliance
Assistive technology computers and monitors (Technology Fee)
These updates helped to bring the clooege into 508 compliance
Computer lab refresh (AHPS, LRC, LS, CHC, LIB) (Technology Fee)
These are for the student use computer labs scheduled for periodic life cycle refresh (5 yrs) in the academic year.
Upgrade WiFi access points with Aruba (Technology Fee)
Upgraded old WiFi throughout the district to provide better service to the students
IT Software maintenance contracts.
In order to maintain the computing systems that support the college we must continue to update the maintenance as the fees increase.
The unit plan serves as the Program Review for this area.
Strategy 1 - Mission-Critical Reports
Continue to develop and deliver mission-critical reports for the District.
This strategy directly supports IT outcomes 5 & 7.
As an institution, we are striving to analyze data to improve student assessment and success efforts. Combined, all areas will place an increased and sustained demand on ITs ability to develop and deliver mission-critical reports for the District. IT will respond to this demand through training and development of IS staff in the creation and maintenance of timely reports.
Strategy 2 - Document Imaging System
Continue implementation of an ERP integrated document imaging system to enable the automation of repetitive tasks that will in turn allow for more complete information in a timely manner and stream line processes that help to accomplish District and State goals for student achievement and success.
This strategy directly supports IT outcomes 5 & 8.
We are continuing on our plan to implement an ERP integrated document imaging system to enable the automation of repetitive tasks. A number of staff areas will be able to improve their office work flows and processes, through the use of document imaging, as well as enhance their reporting and data analysis capabilities with better data collection.
The initial phase will be transcript evaluation. This process will enable us to electronically collect and store complete transfer transcript data for degree audit and e-advising for all students. This will in turn enable the use of online, student initiated Educational Planning.
Strategy 3 - CCC Tech strategic programs
Continue deployment of strategic programs developed and made available by CCC Tech for the improvement of student success.
This strategy directly supports IT outcomes 5 & 6.
We will continue working with District and CCC staff to deploy online transcript requests, Educational Planning, and Open CCC Apply, including an enhanced online International Student Application service and Supplementary Questions. A possible use of the Supplementary Questions would be to determine the level of computer literacy and technology access of potential students.
Strategy 4 - IT Communication
Improve the methodology and timeliness of IT communication to customers, including development and implementation of an IT Incident Communication Plan.
This strategy directly supports IT outcomes 8 & 9.
By improving communication to students, faculty and staff the IT Team will be able to enhance the use, effectiveness, and efficiency of technology to accomplish the Strategic Goals of the district.
Implementation of an incident communication plan will allow customers to be aware of current IT related service issues, and how issues might impact their productivity.
Strategy 5 - Technology Master Plan
Continue implementation of the Technology Master Plan with the input and support of District constituencies.
This strategy directly supports IT outcomes 8 & 9.
This strategy directly supports PROD Outcome 1. Additionally, this plan helps to provide the college with the alignment of effort needed to be an effective institution.
Strategy 6 - Develop IT Procedures
Continue to develop procedures to improve the leadership and management of IT processes.
This strategy directly supports IT outcome 8.
Developing and implementing effective IT procedures will help to improve the effectiveness, efficiency and customer satisfaction with IT processes and service delivery across the District.
Strategy 7 - Life-Cycle Management
Continue Life-Cycle management and Standardization plans for all IT equipment in the District.
This strategy directly supports IT outcomes 1, 2 & 8.
By evaluating Total Cost of Ownership and developing a plan that will refresh technology equipment at the end of its effective useful life the District and improve the quality of technology, reduce overall costs and maintenance, standardize hardware and software and enable better collaboration within the District.
Strategy 8 - Customer Centric IT Management
Continue transition to a customer centric based IT management and support framework.
This strategy directly supports IT outcome 9.
As technology support is changing from an equipment repair based structure to a customer centered information sharing system we need to transition how we provide support and service to our customers. Transitioning to current IT strategies and frameworks will facilitate improved productivity security, functionality, and supportability for the district.
Recommended strategies:
Strategy 9 - Technology Based Learning Spaces
Design, equip and support technology based learning spaces that foster collaboration, student engagement and success.
This strategy directly supports IT outcome 3.
Emerging mobile technologies and collaborative instructional environments require the continued investment in emerging classroom and computer lab technologies. Classroom and computing lab facilities should provide access to the high quality technology and the support needed for faculty to utilize technology to engage students and enhance teaching and learning. Promoting a culture of innovation and collaboration to facilitate creative uses of technology, maximize the use of shared resources, and improve efficiencies in the use of information and instructional technologies is a recognized strategic direction for the campus.
Recommended Strategies:
· Establish an R&D Testing environment for Smart Classroom Technologies testing
· Establish an annual Smart Classroom Technologies refresh budget and plan
· Establish annual Computing Labs refresh according to a 5 year refresh cycle
Develop partnership with the TMI team in the implementation of new technologies
none
SSSP
CCCTC Grants
| Original Priority | Program, Unit, Area | Resource Type | Account Number | Object Code | One Time Augment | Ongoing Augment |
| Description | Supporting Rationale | Potential Alternative Funding Sources | Prioritization Criteria | |||
| 1 | IT - IS - Software | Operating Expenses | 11-000-310-678030 | 55630 | $0.00 | $59,116.00 |
| Software maintenance contract increases | In order to maintain the computing systems that support the college we must continue to update the maintenance as the fees increase. |
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| 2 | IT - IS - Software | Operating Expenses | 11-000-310-678030 | 55630 | $0.00 | $15,520.00 |
| Software maintenance contract increases for computer labs | In order to maintain the computing systems that support the college we must continue to update the maintenance as the fees increase. |
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| 3 | IT - Network | Equipment | 11-099-370-1-678041 | 56411 | $130,890.00 | $0.00 |
| Replace network servers | These servers are past their recommended life cycle and no longer supported |
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| 4 | IT - Network | Equipment | 11-099-370-1-678041 | 56411 | $137,000.00 | $0.00 |
| Critical Path Infrastructure Upgrade | Provide increased speed and reliability to campus servers |
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| 5 | IT - Network - Computer Labs Servers | Operating Expenses | 11-099-330-1-678040 | 55630 | $131,428.00 | $0.00 |
| Replace Student Lab Servers | Due to the increases in computer labs and infrastructure the Student Lab Servers must be upgraded |
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| 6 | IT - DNS - Computer Labs Print Management Software | Operating Expenses | 11-099-330-1-678040 | 55630 | $55,000.00 | $0.00 |
| Aruba access points and devices | Upgrade old WiFi throughout the district to provide better service to the students |
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| 7 | IT-IS | Operating Expenses | 11-000-310-1-678030 | 55630 | $60,000.00 | $0.00 |
| Colleague Consulting and Training | Staff need training and consulting in order to increase and maintain efficient use of the Colleague system. |
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| 8 | IT - Computer Labs | Equipment | 11-000-330-1-678040 | 56411 | $281,000.00 | $0.00 |
| Computer Lab Upgrades (243 stations) for: AHN 219/224 (5); LRC 143 (50); Hort (7); LIB 206 (44); Art 128 (27); Auto Laptops (28); Auto Lab (22); PS 105 (12); PS 105 laptops (12); PS 124 (7); PS 126 (7); MC125 (28); Thin Client Infrastructure | These are the labs scheduled for periodic life cycle refresh (5 yrs) in the academic year. |
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| 9 | IT - Smart Classrooms | Equipment | 11-000-340-1-659000 | 55620 | $0.00 | $17,500.00 |
| Smart Classrooms repair | This is the projected repair costs for smart classroom equipment on an annual basis. This does NOT include life cycle replacement costs for aging smart classroom equipment (separate line item). |
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| 10 | IT - Smart Classrooms | Equipment | 11-099-340-1-659000 | 56410 | $589,000.00 | $0.00 |
| Smart Classrooms Life Cycle Replacements: LRC, EH, MA, WM, GYM | Smart classroom technology should be replaced in our cycle to bring them to standard. |
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| 11 | IT - IS - Contract Programmer Services | Personnel | 11-000-310-1-678030 | 55100 | $0.00 | $25,000.00 |
| Projected Annual Cost for Zeke Rogers report writing services | Zeke provides direct programming support for student success-related and other critical district report generation and maintenance. |
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| 12 | IT | Operating Expenses | 11-000-310-1-678030 | 55100 | $1,000,000.00 | $0.00 |
| Additional consultant technical support for CCC Tech projects | Additional resources, beyond our current staffing, are needed to support the CCC Tech projects for Butte College (SSSP) |
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| 13 | Employee Training Lab – Upgrade Project | Equipment | 11-099-330-1-678040 | 56411 | $45,000.00 | $0.00 |
| Upgrade and expand Employee Training Lab | The primary use of the LB 216 lab is by employees. Technology Mediated Instruction (TMI) holds workshops year-round in the use of the District’s LMS. The lab is also used by Professional Development and Information Technology Support & Services. This lab is the only dedicated space for training staff and faculty, and has not had any updates (hardware or otherwise) in over seven years. |
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| 14 | IT - Smart Classroom | Equipment | 11-099-340-1-659000 | 56410 | $50,000.00 | $0.00 |
| Upgrade BlackBox Theater Presentation Equipment | The Black Box Theater was not designed properly from a technology perspective, and has antiquated technologies. The projector is grossly underpowered for the space, and all of the components are analog, limiting the ability to deliver higher quality presentation experiences for our students, instructors, and visitors. |
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| 15 | IT- Smart Classrooms | Equipment | 11-000-340-1-659000 | 55620 | $5,000.00 | $0.00 |
| Mobile Presentation Capture and broadcast system |
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| 16 | IT - Network | Operating Expenses | $2,000.00 | $2,000.00 | ||
| Esri Education Site License Program | Devoted IT resources to developing and applying a core set of application tools that can be applied in a computer environment to create a Geographic Information System (GIS) technology for use in instruction and facilities. |
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| 17 | User Support Services | 11-099-300-1-678002 | 55630 | $35,000.00 | $3,500.00 | |
| ACD Reporting Module | ACD can help manage costs, improve service, and increase efficiencies. |
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| 18 | DNS | Operating Expenses | 11-099-300-1-678002 | 55630 | $10,000.00 | $2,000.00 |
| FRED Computer | FRED (Forensics Recovery Device) FRED systems are optimized for security analysis of infected machines and devices. They can also be used as a robust data recovery tool. |
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